FAQ
Ordering
Need a little help with your order? Check out the information below, or reach out to us at info@sector9.com with your Name and Order Number, and we'll set you straight.
How can I track my order?
What are the accepted forms of payment?
How can I get a copy of my invoice?
What is the timing of billing?
Do I have to pay Sales Tax?
Is your website secure?
What is a CSC or CVV Code?
Shipping
We utilize select carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Please see our full Shipping Policy for more information.
Has my order shipped?
When will my order ship?
What should I do if my order never arrived?
There is a problem with my shipment. What should I do?
Returns & Refunds
Please see our full Returns & Refunds Policy for more information.
I ordered the wrong stuff! What do I do?
If I order the wrong size, can I return the item?
Can I return an item that I have used?
Warranty
Here at Sector 9, our products are built to last, and we stand behind each and every order that goes out the door. For more information regarding what is and isn't covered, please see our full Warranty Policy.
What items are covered under your Warranty?
HIT US UP!
Have questions about your order, need to speak to a human or have a general enquiry?